Request Delivery Change
To request a delivery change to your order, enter your email address below. An email will be sent to your inbox with a secure link to your order summary and detailed instructions on how to request a delivery change.
Click here to read more about our delivery FAQs.
Delivery & Shipping
We deliver to customers Australia-wide, with a few far-flung exceptions.
Enter your postcode in the delivery checker on our product pages to confirm we can deliver to your address.
Unfortunately, due to increased shipping costs we are now unable to deliver to some remote or rural postcodes. Whilst we’d love to deliver to ALL Aussies, transit costs to these areas far outweigh what we can reasonably charge customers, and may still result in unsatisfactory experiences.
We appreciate this is less than ideal. If your postcode is not supported we suggest arranging collection from a serviced postcode address, if at all possible.
If you're in one of our same-day delivery areas (Sydney, Melbourne, Adelaide, Brisbane and Perth) you can select a delivery time that's convenient for you.
Order a mattress or furniture item before 3pm on any weekday and we can deliver your order within 4 hours, if its in stock. Weekday evening and Saturday morning deliveries are also available!
Small items when ordered on their own (including bedding, bed linen and pillows) will be delivered FREE across metro areas. Please check your delivery date estimate at checkout.
Outside of our same-day delivery areas delivery is still completely free. Your items will be shipped from our metro warehouses so delivery will take longer. You will receive your delivery in 1-10 business days.
We offer free delivery to almost everywhere in Australia for any order that includes a mattress. Small item delivery is free, always, but we charge a delivery fee for bulkier furniture items.
Enter your postcode into the delivery checker on our product pages to confirm if there are any delivery fees to your location.
Enter your postcode into the delivery checker on our product pages to confirm if we deliver to your area, see a delivery estimate and whether there are any delivery fees to your location.
Your delivery is impacted by the size and weight of the items you're ordering. See
for a breakdown of items and delivery costs or enter your postcode in the delivery checker.
Delivery fees are calculated by the size and weight of your order as well as your location.
They sure are. Any order that includes a mattress qualifies for free delivery, no matter where you live.
Our delivery drivers will deliver to your apartment door if your apartment has a lift. If your apartment does not have a lift, our drivers are happy to deliver up to three flights of stairs (i.e. 30 steps). Please be mindful that due to COVID19 related restrictions, there may be some circumstances where a driver is unable to deliver to the apartment door, e.g. your apartment strata does not allow non-residents to enter the building.
When you get rid of packaging thoughtfully not only is it better for the environment, it can be reused to create new products.
Paper and Cardboard (including Honeycomb Cardboard) - Flatten your cardboard boxes or rip them up before placing them in your recycling bin in order to save space. You don’t need to worry about removing any tape or labels from your cardboard boxes. They will be removed in the recycling process.
Soft plastic packaging - While these are recyclable, In Australia, soft plastic packaging can’t be recycled through most kerbside recycling services. You can recycle soft plastics through the REDcycle bins found at Coles and some Woolworths stores.
Woven Polypropylene material / bags and Bubble wrap (large sheets cut into A3 size pieces) - The REDcycle program makes it easy for you to recycle your soft plastics - simply gather together all your scrunchables and drop them into a collection bin at participating supermarkets.
If you’re ever unsure what the go is, pay a visit to recyclingnearyou.com.au or contact your local council, or take a peek at our blog for some great ideas on how to reuse and recycle the packaging.
Yes, we'll send you an SMS when your delivery has left the warehouse.
If you're in one of our same-day delivery areas (Sydney, Melbourne, Adelaide, Brisbane and Perth), you will also receive a live tracking link in the text so that you can see where your product is at any point in time!
We can leave your delivery somewhere safe if you're not home. Make sure you tick the box during checkout to let us leave your package unattended.
If you're in Sydney, Melbourne, Adelaide, Brisbane or Perth you can select a delivery time that's convenient for you - weeknights until 8pm and Saturday mornings included! Find out more about how we deliver.
All our furniture items are delivered by a courier up to your nominated delivery street address. For safety (OH&S) reasons our couriers are not allowed to enter your home, or carry the items up more than three flights of stairs. If you think you'll struggle with the bigger or heavier boxes, we recommend inviting someone over to help.
Please note if you live in an apartment block, our drivers may not be able to take your items to your front door so you may have to meet them at the front. We hope you LOVE your new Koala product(s).
Given the sheer size of Australia, it can take a bit of time to get to the hard to reach places so the best we can do at the moment for regional and rural deliveries is 1-15 business days. If a better, faster method comes up, we’ll be just as keen as you to make it an available option.
We calculate our delivery charges on how much our delivery partners charge us and this is based on the distances from a city centre. In most, if not all, cases we do not pass the full delivery cost onto our customers. However, in instances where it’s really costly, we kindly ask for a little help in getting our furniture out to you.
We currently deliver within 1-15 business days to most regional and rural areas which is pretty speedy (especially compared to other furniture retailers). We’re passionate about delivering the best service to our customers so we’ll continue to figure out easier and quicker delivery options.
We assess all warranty claims on a case by case basis to make sure every claim is handled fairly. We will not charge you a return delivery fee if we deem that the appropriate measure. Additionally, we will not ask you to pay for the delivery fee for any replacement product either.
Yes, returned products under our 120 night trial will receive a full refund, including original delivery fees.
When we started, we were a mattress brand, and it was our promise to deliver mattresses to every corner of the country for free. We’re still delivering on that promise with delivery remaining FREE for all orders that include a mattress.
And getting you your goods fast is still our priority - we continue to offer same day furniture delivery to metro customers. We’re constantly working with our partners to keep our delivery prices on the low end (and well below what other furniture companies charge).
Finally, we're still 100% committed to treating you like a mate, with our hassle-free service, still with free returns for metro areas, and 120 night trial.