Delivery
We provide FREE & FAST same day delivery on mattress, furniture and homewares purchases to metro areas including Sydney, Melbourne, Brisbane, Perth, Adelaide.
Delivery of rugs and furniture-only orders to rural & regional areas start from $75-$350 per order. Find out more here.
Mattress
Free delivery
Mattress
Free delivery
Bedding, Linen & Pillow
Free delivery
Bedding, Linen & Pillow
Free delivery
Homewares (Cushions & Throws)
Free delivery
Homewares (Cushions & Throws)
Free delivery
Homewares (Rugs)
Free delivery
Homewares (Rugs)
$75 per order
Free with any mattress
Sofas, Armchairs & Chairs
Free delivery
Sofas, Armchairs & Chairs
$75 - $200 per order
Free with any mattress
Bed Frames
Free delivery
Bed Frames
$75 - $200 per order
Free with any mattress
Desks & Tables
Free delivery
Desks & Tables
$75 - $200 per order
Free with any mattress
Storage
Free delivery
Storage
$75 - $200 per order
Free with any mattress
Ottoman
Free delivery
Ottoman
$75 - $200 per order
Free with any mattress
Small Furniture, Bedside & Coffee Tables
Free delivery
Small Furniture, Bedside & Coffee Tables
$75 per order
Free with any mattress
Frequently Asked Questions
When we started, we were a mattress brand, and it was our promise to deliver mattresses to every corner of the country for free—and it still is. We’re still delivering on that promise with delivery remaining FREE for all orders that include a mattress.
We are continually growing our range including a variety of furniture products. Furniture packages are much larger than mattresses and with rising fuel costs there is a significant cost to deliver to regional and rural areas.
The standard cost of delivery to these areas still far exceeds what we charge our customers and we’re constantly working with our partners to keep our delivery prices on the low end (and well below what other furniture brands are charging you).
Unfortunately we will not refund any delivery fees that you paid for delivery of your furniture product(s).
Small items when ordered on their own (including bedding, bed linen and pillows) will be delivered FREE across metro areas. Please check your delivery date estimate at checkout. Order with a mattress or furniture item to unlock our free 4-hour or same day metro delivery service.
For all regional and rural deliveries, the 120-night trial is still available, however the return shipping is not covered. We'll get you to return the product back to our nearest returns Koala Customer Order Fulfilment Centre (Sydney, Melbourne, Brisbane, Adelaide, Perth).
We assess all warranty claims on a case by case basis to make sure every claim is handled fairly. We will not charge you a return delivery fee if we deem that the appropriate measure. Additionally, we will not ask you to pay for the delivery fee for any replacement product either.
We currently deliver within 1-15 business days to most regional and rural areas which is pretty speedy (especially compared to other furniture retailers). We’re passionate about delivering the best service to our customers so we’ll continue to figure out easier and quicker delivery options.
Given the sheer size of Australia, it can take a bit of time to get to the hard to reach places so the best we can do at the moment for regional and rural deliveries is 1-15 business days. If a better, faster method comes up, we’ll be just as keen as you to make it an available option.
We calculate our delivery charges on how much our delivery partners charge us and this is based on the distances from a city centre. In most, if not all, cases we do not pass the full delivery cost onto our customers. However, in instances where it’s really costly, we kindly ask for a little help in getting our furniture out to you.