Delivery
We provide FREE & FAST same day delivery to metro areas including Sydney, Melbourne, Brisbane, Perth, Adelaide. Delivery of furniture-only orders to rural & regional areas start from $75-$250 per order.
Check your postcode on the product page or at checkout to review your delivery options. Add a mattress and your order is always FREE.
Regional and rural customers please note it may take us a bit longer to reach you in January due to industry-wide labour shortages, so you can expect to receive your delivery within 10 - 15 business days. Find out more here
Mattress
Free delivery
Bedding
Sheets, Duvet & Pillows
Free delivery
Sofas, Armchairs & Chairs
Free delivery
Bed Frames
Free delivery
Desks & Tables
Free delivery
Storage & Organisation
Free delivery
Ottoman
Free delivery
Small Furniture
Bedside & Coffee tables
Free delivery
Frequently Asked Questions
Our fulfillment teams across Australia are working flat chat to get your order delivered to you as fast as possible. (This includes working a number of weekends and public holidays.)
Longer than normal delivery timelines are anticipated, so please keep this in mind when you’re waiting for your Koala order. We understand you want to get your hands on your new koala products ASAP and we apologise for any delays—we’ll get your order to you as quickly as our delivery partners are able.
Occasionally, some of the cartons in your order can get separated while in transit. These stragglers are still on their way, please allow a few extra days for these cartons to catch up.
Below is a guide to regional & rural area delivery timeframes until the end of January 2022.
7-14 business days — ACT / VICTORIA / NSW / STH AUSTRALIA / STH QUEENSLAND.
14- 21+ business days — TAS / NTH QUEENSLAND / WESTERN AUSTRALIA / NT .
(Note: These delivery time frames are based on the assumption that the order is dispatched the next business day after the order has been placed with Koala.)
When we started, we were a mattress brand, and it was our promise to deliver mattresses to every corner of the country for free—and it still is. We’re still delivering on that promise with delivery remaining FREE for all orders that include a mattress. However, Koala is a growing furniture company now. Bigger, bulkier furniture deliveries mean extra costs. Put simply, it costs us an arm and an avocado to deliver to regional and rural areas. The standard cost of delivery to these areas far exceeds what we charge you and we’re constantly working with our partners to keep our delivery prices on the low end (and well below what other furniture brands are charging you).
Unfortunately we will not refund any delivery fees that you paid for delivery of your furniture product(s).
For all regional and rural deliveries, the 120-night trial is still available, however the return shipping is not covered. We'll get you to return the product back to our nearest returns Koala Customer Order Fulfilment Centre (Sydney, Melbourne, Brisbane, Adelaide, Perth).
We assess all warranty claims on a case by case basis to make sure every claim is handled fairly. We will not charge you a return delivery fee if we deem that the appropriate measure. Additionally, we will not ask you to pay for the delivery fee for any replacement product either.
We currently deliver within 1-15 business days to most regional and rural areas which is pretty speedy (especially compared to other furniture retailers). We’re passionate about delivering the best service to our customers so we’ll continue to figure out easier and quicker delivery options.
Given the sheer size of Australia, it can take a bit of time to get to the hard to reach places so the best we can do at the moment for regional and rural deliveries is 1-15 business days. If a better, faster method comes up, we’ll be just as keen as you to make it an available option.
We calculate our delivery charges on how much our delivery partners charge us and this is based on the distances from a city centre. In most, if not all, cases we do not pass the full delivery cost onto our customers. However, in instances where it’s really costly, we kindly ask for a little help in getting our furniture out to you.