Delivery

Unfortunately we will not refund any delivery fees that you paid for delivery of your furniture product(s). 

Small items when ordered on their own (including bedding, bed linen and pillows) will be delivered FREE across metro areas. Please check your delivery date estimate at checkout. Order with a mattress or furniture item to unlock our free 4-hour or same day metro delivery service.

For all regional and rural deliveries, the 120-night trial is still available, however the return shipping is not covered. We'll get you to return the product back to our nearest returns Koala Customer Order Fulfilment Centre (Sydney, Melbourne, Brisbane, Adelaide, Perth).

We assess all warranty claims on a case by case basis to make sure every claim is handled fairly. We will not charge you a return delivery fee if we deem that the appropriate measure. Additionally, we will not ask you to pay for the delivery fee for any replacement product either.

We currently deliver within 1-15 business days to most regional and rural areas which is pretty speedy (especially compared to other furniture retailers). We’re passionate about delivering the best service to our customers so we’ll continue to figure out easier and quicker delivery options.

Given the sheer size of Australia, it can take a bit of time to get to the hard to reach places so the best we can do at the moment for regional and rural deliveries is 1-15 business days. If a better, faster method comes up, we’ll be just as keen as you to make it an available option.

We calculate our delivery charges on how much our delivery partners charge us and this is based on the distances from a city centre. In most, if not all, cases we do not pass the full delivery cost onto our customers. However, in instances where it’s really costly, we kindly ask for a little help in getting our furniture out to you.