Really unimpressed with the customer service.

My partner and I purchased a couch on the koala website and the only reason we opted for the particular colour was because the delivery date was the quickest. On the day of delivery i had a text message saying it would be delivered between 5:30-8:30pm so my partner ensured he was home in time and we waited around. It got to 8pm and no message to say it was onboard for delivery so i called to find out. The courier told me they were actually out of stock and someone would call me by Monday. No body called me, so i contacted them again! They told me that there was a delay on part of the couch so they would deliver the rest. So our couch is currently incomplete and since then we have been notified by text message with 2 more extended delays. I have tried to contact the company to ask if we can have it swapped for another colour or a refund. Although no one is responding to me!! The part we are awaiting is now expected in June which will mean the rest of our lounge will be worn in a bit.

lightning speed delivery and awesome service

Even if their would be no Covid and general delays in transits- THIS WAS the fastest delivery I ever received. Ordered at lunchtime and received my calm koala mattress THE SAME DAY! Well done. Also the Koala Team refunded my a initially not honored $100 voucher / coupon. Best service since long time. The mattress self looks well made and done. ONLY convern is that (as I am a FIRM sleeper) I do sink into the mattress is fair bit- I have to change now to the firmer setup and will do a few more sleeps on it but may what's rated firm in Australia is different what's rated firm in Germany where I am originally from- hope I will get used to the mattress.

Disappointing service

The product might be good but the service is abysmal. I ordered bedding a month ago & still no delivery. No one contacted me to explain & I’ve been fobbed off through their chat three times. I called their courier myself who identified the problem at their end. Sadly the order was to be a special Xmas gift

The New Koala mattress

10 out of 10 would recommend. Do yourself a favour and have a great night sleep.

Very happy with the mattress….

Very happy with the mattress…. medium firm is just right.