World class warranty, up to 10 years

Spring Clearance | up to 40% off | while stocks last Learn more

Try it properly with our 120 Night Free Trial

Free delivery on any mattress or small item order Australia-wide*

World class warranty, up to 10 years

Spring Clearance | up to 40% off | while stocks last Learn more

Sale
Trade
FAQs
Manage my orders

Original Koala Mattress Reviews

More than 25,000 5-star reviews for our original Koala Mattress model sold prior to July 26, 2021.

Original Koala Mattress Reviews Hero Lifestyle 1

Reviews

Powered by

4.6

29,842 Reviews, 1 Q&As

Select a row below to filter reviews

5

79%

4

13%

3

4%

2

2%

1

2%

Sort by

Jing w.

31 May 2024

Worst experience ever

What a shambles! Firstly guaranteed a delivery date I needed for guests, then they delayed it. Then paid for "to room" delivery- Delivery driver…

Koala team

Responded 7 June 2024

A: G’day Jing W, We’re so sorry we weren’t there for you when you needed us most. This is definitely not the customer service experience that we want…

James

28 Mar 2024

5.5 Seater Sofa & Amazing Koala Service

Koala deserve a round of applause for their attitude & customer service. They've been sensational to deal with. Answered our questions & concerns…

Melissa

12 Mar 2024

Faulty product - Poor customer service

Bought this mattress in December 2023. It was delivered in January 2024, broken. I immediately initiated the returns process, in which has been a…

Koala team

Responded 9 Apr 2024

A: G’day Melissa, We’re so sorry we weren’t there for you when you needed us most. This is definitely not the customer service experience that we want…

Tony

12 Mar 2024

Louging Sofa

Nice sofa for the money. However, sofa comes with removable covers so no need to purchase additional removable covers. This is not really clear in…

Geethani M.

20 Feb 2024

Koala - Company cares a lot about customer satisfaction than their profitability

Their return process is very smooth, no hidden costs. No wait time. You can buy their furniture with confidence and peace of mind. I’ve received top…

Choose the mattress that’s right for you