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Try it properly at home for 120 nights
Returns are easy, with no catch! We'll pick up for free in metro areas.
Fast & flexible delivery
Free delivery on mattresses and small items.
Coastal Sofa comes with a 5-year Koala warranty.
Hasta La Vista La Nina Bundle Competition
Buy any Getaway Sofa before 23 December to win!
Frequently Asked Questions
Covers should not be removed. Please follow the care instructions in the upkeep of the sofa and you will be able to maintain the new condition of your fabric sofa for many years to come. If you have any questions about the upkeep of your piece, don’t hesitate to get in touch and our team will be happy to help.
The best place to try the koala sofa is in the comfort of your own home! We offer a risk-free 120-night trial so if you buy the sofa and don’t love it, you can return it for a full refund. In Sydney, Melbourne, Brisbane, Adelaide and Perth, we’ll even pay for return shipping, or pick up your return for free.
Pilling is a very normal part of owning a fabric sofa and can be caused by loads of different factors around the home.
Throws, rugs, clothes & pets can all leave additional fibres and as the surface comes in contact with a single or small group of fibres, the yarns will begin to twist, forming what is known as ‘pills’.
Don’t forget that your sofa is brand-spanking new and the yarns we used to create it contain millions of individual fibres. Losing a few of these on the surface as the fabric settles is as normal as wearing thongs to the beach.
The great news is, removing pilling is a piece of cake and will not affect the performance of your fabric. You can remove the pills yourself with an electric fabric shaver.
You can also vacuum your sofa on a weekly basis, this will help maintain the sofa and reduce the pilling.
If you experience pilling on your sofa fabric or even feel like a chat about your weekend you can contact our friendly customer service team and they'll be able to steer you in the right direction.