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(1800 575 337)
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Sunday 10am-5pm AEST
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Top FAQs
If you're in one of our same-day delivery areas (Sydney, Melbourne, Adelaide, Brisbane and Perth) you can select a delivery time that's convenient for you. Order before 2pm on any weekday and we can deliver your order within 4 hours. Weekday evening and Saturday morning deliveries are also available!
Outside of our same-day delivery areas delivery is still completely free. Your items will be shipped from our metro warehouses so delivery will take longer. You will receive your delivery in 1-10 business days.
In selected areas of Sydney and Melbourne we've partnered with Soft Landing, a mattress recycling social enterprise, to remove and recycle your old mattress for FREE.
Once you've ordered your koala mattress, we'll send you the details to book your mattress pick up through Soft Landing. Get your Koala Mattress now.
If you're in Sydney, Melbourne, Adelaide, Brisbane or Perth you can select a delivery time that's convenient for you - weeknights until 8pm and Saturday mornings included! Find out more about how we deliver.
We can leave your delivery somewhere safe if you're not home. Make sure you tick the box during checkout to let us leave your package unattended.
Yes, we'll send you an SMS when your delivery is on its way.
The 120-night trial is included for free when you buy any koala product. Simply buy it, try it for up to 120 nights. To give your body adequate time to adjust, we recommend giving the comfort Koala products (like mattresses and pillows) a go for at least 14 days. However, if you find you don't like it, ship it back for a full refund. In metro areas of Sydney, Melbourne, Brisbane, Perth & Adelaide, we offer free returns.
Yes, all our products come with a risk-free 120-night trial as well as warranties. Each item is subject to its own time frame, terms and conditions. Please check the below product to check them individually.
Like all products in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.